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#SamsungrefrigeratorsDear Geoff and Alan:
In September of 2016, Elena and I paid over $2,500 for a Samsung fridge (4 doors, icemaker, etc. In June of 2018 after the one-year warranty had expired, it started to make a loud noise. The freezing compartment partially failed.
A very reliable appliance repair company came out to look and spent 5 hours tearing it apart and examining it in detail. As a matter of interest, the tech was a Russian man who had once taught engineering in Russia. The conclusion was that the compressor motor in the back of the fridge had failed. The estimated repair bill was $2,000-$3,000. The good news was that it was covered under a five-year warranty.
What happened next was a nightmare of 800-number calls (some lasting 1.5 hours), obstructions, lying and game playing. A Samsung-approved tech came out. He told me reassuringly that the compressor motor was only short of freon. He told me to contact a freon company to get it charged up....
Dont get sears Kenmore or GE. Both use cheap parts.
I have known thru many friends that icemaker is troublesome in most refrigerators and cause issue.
Why the fuck are you buying an appliance made by a foreign company when there are plenty of US based manufacturers appliances available for purchase?
Expecting some third world country manufacturer to honor their warranty is just plain silly.
Samsung Sold Me A Lemon Refrigerator
spent 5 hours tearing it apart and examining it in detail. As a matter of interest, the tech was a Russian man who had once taught engineering in Russia. The conclusion was that the compressor motor in the back of the fridge had failed. The estimated repair bill was $2,000-$3,000.Maybe that's what's wrong with Russia? Taking five hours to determine a compressor is bad is ridiculous anyway, a competent tech could have determined it in 30 minutes.
paid over $2,500 for a Samsung fridgeShould have bought a Frigidaire. I bought the current one 12 years ago, it replaced another Frigidaire that was 35 years old and still working except for some fan noise.
Whirlpool, Frigidaire and Amana
Usually fridges that have ice dispenser inside the fridge have leaky gaskets because of temperature regulation problemJust like cars, the more complicated, the more chance of problems. I keep three water containers with taps on my refrigerator shelves, refill them when needed, what a concept.
Which "American" manufactures actually build appliances in the US, made from US parts? Most slap an egregious American flag on it and say "proudly assembled in America" in fine print.
ohomen171 saysA decent company would have honored their warranty. They would have decided that the repair was too expensive and sent us a new fridge.
Right. The old Sears power tool model. Bring in the broken one and we pitch it and replace it. Done. Customer gets an apology, a new tool, is made whole and is sent on their way with a story that brings in new custom.
Appliances are easy to fix, in the last ten years I have fixed everything myself at a cost of about $100 and a few hours of time easily saved myself over a thousand or two.
Just like cars, the more complicated, the more chance of problems.
A Samsung-approved tech came out. He told me reassuringly that the compressor motor was only short of freon. He told me to contact a freon company to get it charged up.
They wonder why I drink directly from the tap when I just want a quick drink.I open the door and press the tap on one of my three water containers--one is from the 1930's that I bought at a mall, the other a Coca-Cola one also found at a mall. The 3rd is a two gallon glass one made by a company in business since 1926 that I paid $4.95 for at Walmart.
In September of 2016, Elena and I paid over $2,500 for a Samsung fridge
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had to buy a new fridge from LG. It cost Elena and I close to $3,000. I feel that legal action in California Superior Court or US District Court is warranted.
Why the fuck are you buying an appliance made by a foreign company when there are plenty of US based manufacturers appliances available for purchase?
Low refrigerant is a SYMPTOM, never the root problem.
The little Haier window AC i bought at university ~20 years ago is still blowing strong,
2 years is all you can expect to get out of any brand Fridge these days.
LG has a switch that lets you switch the ice maker off, which is where it stays.
Appliances are easy to fix, in the last ten years I have fixed everything myself at a cost of about $100 and a few hours of time easily saved myself over a thousand or two. 90% of things that can fail are common issues and there are probably a ton of videos on YouTube on how to fix each thing. Parts are really easy to find these days also online or just a trip to appliance parts store.
Wow! Someone knows about HVAC! I’m glad not everyone is some kind of computer programmer!
Not to mention if you value your own happiness, it sure seems to make most people fucking miserable.
Dont get sears Kenmore or GE. Both use cheap parts.
In September of 2016, Elena and I paid over $2,500 for a Samsung fridge (4 doors, icemaker, etc. In June of 2018 after the one-year warranty had expired, it started to make a loud noise. The freezing compartment partially failed.
A very reliable appliance repair company came out to look and spent 5 hours tearing it apart and examining it in detail. As a matter of interest, the tech was a Russian man who had once taught engineering in Russia. The conclusion was that the compressor motor in the back of the fridge had failed. The estimated repair bill was $2,000-$3,000. The good news was that it was covered under a five-year warranty.
What happened next was a nightmare of 800-number calls (some lasting 1.5 hours), obstructions, lying and game playing. A Samsung-approved tech came out. He told me reassuringly that the compressor motor was only short of freon. He told me to contact a freon company to get it charged up. I was charged $240.00 for this consultation. I contacted another company. A technician came out and charged up the freon. The compressor in the back of the fridge failed. It partially came back to life later. This tech agreed with the first company that the compressor had failed and needed to be repaired or replaced.
A decent company would have honored their warranty. They would have decided that the repair was too expensive and sent us a new fridge. Instead I knew that I was facing another round of 800-number calls, obstructions,and lies. I sent a report to Samsung about this on a customer satisfaction survey. I never got a response.
I had to buy a new fridge from LG. It cost Elena and I close to $3,000. I feel that legal action in California Superior Court or US District Court is warranted. You are the experts.
With kindest regards,