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Yelp removed my review of a contractor

By zzyzzx following x   2018 Aug 14, 10:00am 1,054 views   23 comments   watch   sfw   quote     share    


I posted a negative review of a home improvement contractor because they were illegally parked. Review included a picture of the infraction, which I may find and repost here later. But Yelp removed my review

Here is the actual email that I received from Yelp:

Hello,

We're reaching out to let you know that our moderators removed your review of Handyman From Heaven because it wasn't clear that your review described your firsthand experience as a customer of Handyman From Heaven.

We typically remove reviews that don't focus on the reviewer's firsthand experiences as a customer of the business such as secondhand experiences, observations from the perspective of a non-customer, or complaints about the business's practices or politics. To learn more, check out our Content Guidelines (https://www.yelp.com/guidelines).

Removed Content:
Parking in the back alley is illegal!!! Besides being illegal, it's very rude. They were not even loading or unloading. Just parked there for hours as if it were their designated parking space. There was plenty of parking space on the street just a few feet away!

If a contractor is too lazy to park in a legal spot, you should probably not hire them. Who knows what other corners they are cutting.

Regards,
The Yelp Support Team
San Francisco, California
1   Tenpoundbass   ignore (11)   2018 Aug 14, 10:01am   ↑ like (0)   ↓ dislike (0)   quote   flag        

Yelp is Snopes for Shitty Illegal Alien help.
2   Patrick   ignore (1)   2018 Aug 14, 10:08am   ↑ like (0)   ↓ dislike (0)   quote   flag        

zzyzzx says
which I may find and repost here later.


Sure, please do repost it here, with the picture.
3   zzyzzx   ignore (1)   2018 Aug 14, 10:09am   ↑ like (2)   ↓ dislike (0)   quote   flag        

The review had been there for years, and most likely the contractor saw it and reported it because it was a negative review. I don't see why complaints about a business practices or policies should be a legitimate complaint to post, since that is something that I would like to know about before hiring any contractor. Like when someone I know bought an expensive HVAC system that broke, but the contractor still charged to fixed it within warranty period, stating that the warranty only covered parts, and not labor. That is something that I would like to see in any review.
4   Ceffer   ignore (1)   2018 Aug 14, 10:32am   ↑ like (1)   ↓ dislike (0)   quote   flag        

Translation: "Yelp received a hefty, lucrative advertising contract with Handyman From Heaven. Thus, your false and misleading review has been removed. Thanks for your help in provoking Handyman From Heaven into loosening it's wallet to remove false and misleading negative reviews!"
5   zzyzzx   ignore (1)   2018 Aug 14, 10:39am   ↑ like (0)   ↓ dislike (0)   quote   flag        

Patrick says
Sure, please do repost it here, with the picture.


On the far right is the no parking in the back alley sign.

I don't know why contractors seem to think that parking laws do not apply to them. In this particular case they are essentially blocking a bunch of people's driveways.
6   MrMagic   ignore (11)   2018 Aug 14, 10:50am   ↑ like (1)   ↓ dislike (0)   quote   flag        

zzyzzx says
I don't know why contractors seem to think that parking laws do not apply to them. In this particular case they are essentially blocking a bunch of people's driveways.


Usually a few rounds from a 9mm through the windshield will cure that. :)
7   APOCALYPSEFUCKisShostikovitch   ignore (35)   2018 Aug 14, 10:50am   ↑ like (3)   ↓ dislike (0)   quote   flag        

A 30 second burst from M134 would have cleared this up in well under a minute.
8   NuttBoxer   ignore (2)   2018 Aug 14, 11:09am   ↑ like (1)   ↓ dislike (0)   quote   flag        

zzyzzx says
I posted a negative review of a home improvement contractor because they were illegally parked. Review included a picture of the infraction, which I may find and repost here later. But Yelp removed my review


It sounds like the removal was per their stated policy. Just wondering, did you talk to the contractor about moving their vehicle, or did anyone who was blocked in talk to them?
9   Automan Empire   ignore (2)   2018 Aug 14, 11:13am   ↑ like (1)   ↓ dislike (0)   quote   flag        

I agree that he's parked like an asshole- NO effort to park to the side or out of the way.

That said, it's good that Yelp removes reviews from not-even-customers.

Once I was making a legal left turn into a parking lot, towing a trailer. This cunt pulled out of Starbucks and laid on the horn as she accelerated toward me. She miscalculated and ran into the rear corner of my trailer. Proceeded to accuse me of "hitting into her." Sued me in small claims court and lost. Made a yelp account just to post a bad review of my business. Yelp removed it as a TOS violation. THAT is the kind of scenario the rule is in place to protect from.
10   zzyzzx   ignore (1)   2018 Aug 14, 11:13am   ↑ like (1)   ↓ dislike (0)   quote   flag        

NuttBoxer says
It sounds like the removal was per their stated policy. Just wondering, did you talk to the contractor about moving their vehicle, or did anyone who was blocked in talk to them?


I did not speak with the contractor. In Baltimore City, if you complain about anyone breaking the law, YOU are the problem.
Besides that, the contractor doesn't give a fuck and the person whose house they are working on will take it personally and hate you. Yes, this is based on personal experience.
11   zzyzzx   ignore (1)   2018 Aug 14, 11:14am   ↑ like (0)   ↓ dislike (0)   quote   flag        

Automan Empire says
That said, it's good that Yelp removes reviews from not-even-customers.


We typically remove reviews that don't focus on the reviewer's firsthand experiences as a customer of the business

If they are blocking my driveway, then yes, I'd call that first hand experience.
12   SilversSurfer   ignore (0)   2018 Aug 14, 11:15am   ↑ like (0)   ↓ dislike (0)   quote   flag        

zzyzzx says
The review had been there for years, and most likely the contractor saw it and reported it because it was a negative review. I don't see why complaints about a business practices or policies should be a legitimate complaint to post, since that is something that I would like to know about before hiring any contractor. Like when someone I know bought an expensive HVAC system that broke, but the contractor still charged to fixed it within warranty period, stating that the warranty only covered parts, and not labor. That is something that I would like to see in any review.


It seems pretty clear why they took your review down, you where not a customer. In your HVAC example the person was an actual customer, did they get their review removed?
13   SilversSurfer   ignore (0)   2018 Aug 14, 11:17am   ↑ like (0)   ↓ dislike (0)   quote   flag        

zzyzzx says

We typically remove reviews that don't focus on the reviewer's firsthand experiences as a customer of the business

If they are blocking my driveway, then yes, I'd call that first hand experience.


What work did you have performed?
14   NuttBoxer   ignore (2)   2018 Aug 14, 11:18am   ↑ like (0)   ↓ dislike (0)   quote   flag        

zzyzzx says
I did not speak with the contractor. In Baltimore City, if you complain about anyone breaking the law, YOU are the problem.
Besides that, the contractor doesn't give a fuck and the person whose house they are working on will take it personally and hate you. Yes, this is based on personal experience.


Understood, but if you've never dealt with the person before, it's pretty passive-aggressive to just assume and not give them at least one chance to prove you wrong.

It doesn't sound like anyone was actually prevented from leaving if no one asked them to move, and based on that I would agree with deleting the review. Now if someone had asked them, and what you expected happened, then that to me completely justifies a bad review, as you had a direct negative interaction with their business.
15   zzyzzx   ignore (1)   2018 Aug 14, 11:32am   ↑ like (0)   ↓ dislike (0)   quote   flag        

Why should I have to CONSTANTLY ask people not to do something illegal and quite rude?

I think if some of you lived someplace where you were constantly blocked in, you might have a different perspective.
16   SilversSurfer   ignore (0)   2018 Aug 14, 11:48am   ↑ like (0)   ↓ dislike (0)   quote   flag        

zzyzzx says
Why should I have to CONSTANTLY ask people not to do something illegal and quite rude?

I think if some of you lived someplace where you were constantly blocked in, you might have a different perspective.


Maybe if Baltimore was a sanctuary City they would have more time to deal with these matters.
17   SilversSurfer   ignore (0)   2018 Aug 14, 11:52am   ↑ like (1)   ↓ dislike (0)   quote   flag        

zzyzzx says
Why should I have to CONSTANTLY ask people not to do something illegal and quite rude?


Apparently because the government does not care to enforce the laws and the citizens feel their only avenue is to write bad reviews on Yelp.
18   Automan Empire   ignore (2)   2018 Aug 14, 12:01pm   ↑ like (1)   ↓ dislike (0)   quote   flag        

zzyzzx says
Why should I have to CONSTANTLY ask people not to do something illegal and quite rude?


I agree fully, and this is something I deal with many times a day, every day, forever at my business. I don't know what it is about auto repair, but when people pull into one its as though they forget how to drive, park, and generally not default to not only in the goddamn way, but in the most in-the-way way topographically possible, that mathematicians with limitless time could not devise a more diabolical placement for maximum inconvenience. Then when you ask them to move they cop an attitude, decide for themselves how it's acceptable to park in MY lot, and whine about how I treated them so terribly. It's as though situational awareness became a negative attribute over the last 20 years.

Even when they are my OWN customer, people actively resist parking not-in-the-way, which if you think it through for half a second is like a much higher stakes game of being rude to restaurant staff BEFORE they prepare your food.

Strangers with no connection to you? Bullet holes in the windshield seems to have become the only way they'll learn. It sucks, but I've watched the erosion of civility proceed over 30 years.
19   HEYYOU   ignore (21)   2018 Aug 14, 12:45pm   ↑ like (0)   ↓ dislike (1)   quote   flag        

There is a bigger problem.
Republicans & Democrats voting. Now that's an inconvenience!
20   NuttBoxer   ignore (2)   2018 Aug 15, 12:52pm   ↑ like (0)   ↓ dislike (0)   quote   flag        

zzyzzx says
Why should I have to CONSTANTLY ask people not to do something illegal and quite rude?


If this was a repeated incident with this contractor, and at least one person off that alley had asked them not to do it, I would totally agree with you.

Sounds like city-sickness to me. You have less patience for bullshit caused by crowding way to many people into a small space. Consider a move to the country, or at least get out for some camping/hiking once in a while. It's the only thing that keeps me sane.
21   zzyzzx   ignore (1)   2018 Aug 16, 11:41am   ↑ like (0)   ↓ dislike (0)   quote   flag        

Looks like Yelp likes ot make up reasons to remove other negative reviews:

https://www.yelp.com/topic/los-angeles-yelp-censorship <--Complete with commentary

https://www.reddit.com/r/Yelp/comments/72elt0/yelp_review_censorship/ <--Also with comments

https://yelp.pissedconsumer.com/censorship-of-valid-reviews-with-no-recourse-by-reviewer-201805141255304.html <-Someone just bitching

https://www.yelp.com/topic/los-angeles-yelp-and-censorship

I posted a review about a Chinese buffet across the street from my home. I've eaten there numerous times over the past several years. Recently the ownership changed hands and the quality of food declined precipitously. I offered up an honest review and within 24 hours it had vanished from that restaurant's Yelp page. This is a restaurant that has been cited for health code violations 6 times in the past year by the local dept. of health, but according to Yelp only positive reviews are allowed. I'm done with this fraud of a review site.


https://www.reddit.com/r/technology/comments/2vrxhv/yelp_still_censor_reviews_my_review_was_moved_to/

We refused to pay protection (they call it "advertising") and the only reviews for our store that weren't hidden was the one bad review.


Yelp is full of bullshit! I started researching them as the company I work for frequently gets Yelp reviews. I found that many would appear, and then disappear. I found some odd things, 'good' reviews that were the most current would show up on the front page when they were initially posted, but then end up hidden in the end hidden section by the next day, with maybe a 3 year old 'bad' review listed as the most current. My research educated me about Yelp's advertising/protection scheme.


Website devoted to Yelp censorship:
http://www.yelpcensors.com/

Not only that, Yelp's mobile site is one of the worst when it comes to nagging you to download their fucking app. It's completely useless unless you switch to desktop view.
22   NuttBoxer   ignore (2)   2018 Aug 16, 11:47am   ↑ like (0)   ↓ dislike (0)   quote   flag        

Reviewing has become big business, which has brought in the bottom-feeders. I've found Yelp to be fairly reliable, but I always make sure to read more than a few reviews, from both sides before making a decision. Same for Amazon reviews.

Although I don't trust Yelp for food. People seem to think any half decent shit is worth max stars.
23   APHAman   ignore (8)   2018 Aug 16, 6:08pm   ↑ like (0)   ↓ dislike (0)   quote   flag        

It's as though situational awareness became a negative attribute over the last 20 years.

Ain’t that the truth

And who uses Yelp? I’ve always felt their product to be garbage. Download our app? Nope, piss straight off how bout that




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