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From the linked Public Citizen letter:
Mandatory arbitration clauses are part of a larger 'privatizing government for profit' movement, also related to "tort reform." Although in some contexts it can lead to a faster process and a higher likelihood of a small recovery, in other situations companies choose arbitrators in remote locations who depend on the defendants' repeat business for a living.
I stopped using EBay years ago.
Now giving up on Craigslist. Too many scammers & time-wasting lowballers.
http://consumerist.com/2012/10/05/reminder-write-ebay-by-nov-9-to-opt-out-of-restrictive-anti-consumer-clause/