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My open house reviews just cost me my job.


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2012 Jul 27, 3:29am   31,604 views  50 comments

by Tom Stone   ➕follow (2)   💰tip   ignore  

I reviewed a home in Sebastopol earlier this year that I described as a stage set and further claimed (Accurately) that the photographs of the property were deceptive. That review came to the attention of the listing agent and his broker and they are livid. My description of this property was accurate and the opinions expressed were honest, but the listing broker is a big dog. I now face the possibility of a monetary fine (Up to $5k)and possible suspension of my license if they decide to pursue matters. Apparently expressing an honest but negative opinion is considered to be unethical behavior by a Realtor if done publicly, in writing. I worked for a small, locally owned brokerage and they can not afford to fight one of the big dogs. That's the reality. I will be hooking up with a different local outfit, but won't be writing more reviews of homes for Patrick.net, I can't afford to. What about my principles? If the board goes after me I will fight them on First Amendment grounds, if they don't I will stay quiet. I don't like it, but my choices are not good. If you are curious about a property in Sonoma County feel free to contact me at StoneForHomes@Gmail.com. You will get an honest and informed opinion.

#housing

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20   Patrick   2012 Jul 29, 4:16am  

CaffeineAddict says

This is horrible news and I am sorry for what happened. I can't believe real estate agents are this corrupt...

The corruption follows directly from the commission system. Since agents don't get paid unless there is a sale, even the buyer's own broker has a large immediate financial interest in tricking his own client into buying something -- anything, no matter how crappy -- and to get the client to overpay as much as possible.

Bad system!

Would be much better if buyers would just pay for advice by the hour. But buyers generally won't do that, since they prefer to roll a much larger cost into the total price and get bad advice rather than pay a smaller amound up front and get unbiased advice.

I've put an ad in the head of every page to see if I can start to match up buyers with agents who will work by the hour and will promise to keep all the buyer's info completely confidential.

21   jhall   2012 Jul 29, 5:17am  

I am genuinely sorry to hear that you won't be posting your advice online, and I'm stunned that you've been silenced for telling the truth.

I've been watching Western Sonoma County for a long time, waiting for prices to reflect the reality of a drastically changed market. Your advice on listings was always interesting to me, and I checked on every piece of property that you said was worth looking at.

My best to you. I hope you find a way to support yourself in a ruthless field. It used to be that we honored people for their integrity...

22   Patrick   2012 Jul 29, 5:28am  

David Losh says

Your comments may influence another buyer, and that's just not fair.

What?! Of course it's fair! It's always fair to give your honest opinion.

What's not fair is to fire agents who dare to speak up in a public place.

Jeez. The corruption continues, BIG TIME.

jhall says

It used to be that we honored people for their integrity...

Definitely not in real estate. People with integrity get fired.

David Losh says

As far as the corruption goes, that is the fault of the consumer.

No! That's the fault of the NAR and all its members, who do everything they possibly can to profit from the unethical conflict of interest between buyer and agent inherent in the commission system, even though it has ruined the financial lives of millions of families.

23   kt   2012 Jul 29, 6:31am  

Hi,
Your experience reminded me of something that happened when I almost bought a home in Eugene OR.
The home inspector wrote that he recommended a structural engineer to look at the the foundation, and wrote about finding black mold in the garage.

When I spoke with him to understand the issues, and why he wrote what he did, he not only explained the "whys" but also that the broker and realtors were giving him a ton of grief for writing what he did.

I THANKED him profusely and told him he was being my advocate, and he told me that was what he was being paid to do, but added that if the realtors had their way, I would not have gotten his written report, and told me that he probably would not be asked to inspect by most companies again. I could not believe that his honesty would cost him jobs, but when I cancelled the deal, I also got snubbed by the realtor too.

The collusion between brokers/realtors/inspectors and more is really awful/intimidating and just plain horrendous and outrageous.

I applaud your honesty. And while I am not 100% sure, I am likely moving back to Sonoma County. While I am renting for awhile, when I start looking to buy again, I will definitely be in touch.

24   Patrick   2012 Jul 29, 10:28am  

David Losh says

If an agent were to say glowing things about a property just to attract buyers how fair would that be?

What planet are you from? Agents say glowing things about properties to attract buyers all day, every day. That's what they do. That's their job. They just tell just one side of the story of a property to trap buyers with soul-crushing debt so that the agent can profit from ruining yet another life.

Any agent who tells the truth by including the other side is instantly FIRED because that might make the buyer hesitate about that soul-crushing debt. See evidence above.

David Losh says

The commission is a measely little amount of money

No it isn't, it's huge. 6% of 30 years is 1.8 years of giving your working life away to realtors.

It might be OK if you got honest advice for it, but you don't. Ever. You get only the advice that gets you to buy as much as possible as quickly as possible.

You just don't want to understand the conflict inherent in the commission system. Upton Sinclair has a great quote about that:

"It is difficult to get a man to understand something when his job depends on not understanding it."

25   kt   2012 Jul 29, 11:28am  

David Losh quote:
"Consumers hire agents. The agent may be the greatest, most honest, true blue person on earth, but if they don't know product, land use, economic trends, or negotiation, they are useless. "

So, according to you, any good realtor would have known the economic trends, such as the housing bubble, and would have steered all their clients from buying, since about 2006 right?!?

That would have been FANTASTIC for many homeowners who are underwater or in foreclosure! According to you, most realtors would now be broke/out of business, because they knew the economic trends, such as the dangers of this market, and steered their customers away from buying properties!

I can only imagine how different the comments on this site would be if realtors really advocated on the clients behalf rather than for commissions, which only come with a sale.

26   mell   2012 Jul 29, 11:58am  

Was pre-approved in 2003 and considered buying a place with a friend of mine. We were new to the game (both from overseas) and had an offer in after the realtor suggested that we had to at least offer 30K over asking in order "to be taken seriously" and "not to offend the seller". Overnight I reflected upon this bullshit and we pulled our offer first thing in the morning. I have met one decent realtor (nice "substitute agent" from denmark who actually advised us to continuously underbid by at least 10% if we are not in immediate need to move and own) out of maybe 50 total, have not looked back since and enjoy renting with the family.

27   Patrick   2012 Jul 29, 1:35pm  

David Losh says

if you object to glowing comments, that may well be true, then you should object to negative comments as well.

You still are not listening. I'm objecting to the ONE SIDED nature of what agents tell buyers. How come you can't seem to understand that?

David Losh says

This agent wasn't fired for making negative comments, the agent was fired for not following Multiple Listing rules.

The RULE is that you may not make NEGATIVE COMMENTS. So he was indeed fired for making negative comments. Why isn't honesty part of the rules? You know why: commissions.

David Losh says

Real Estate agents have been tarred with a broad brush.

That's because they are willing participants in an obviously corrupt system. There is a huge conflict of interest inherent in getting paid if and only if your client buys a house, and getting paid more if your client overpays. The overwhelming financial incentive is to give your client bad or one-sided advice, while somehow pretending that you represent their interests.

28   rdm   2012 Jul 29, 4:31pm  

David Losh says

Oh, and the guy who got fired, the rule is in place so that people don't discourage buyers from looking at property.

But what does that mean? That is a very subjective standard and it seems to any reasonable observer that every tear down is promoted as a cute fixer and every shabby 50's 3/2 ranch is a charming home that needs but a little paint. The PICs are completely worthless. If they cant find a good view they dont take the PIC. Buyers don't have unlimited time and shouldn't be subjected to what is in effect false advertisement. There is a range of reasonable bull shit in promoting a house, and clearly IMO it is nearly always exceeded in making the house seem far more desirable than it in actuality is. It makes the agent seem like a moron promoting something that doesn't match reality and some actually seem to believe their own bull shit.

29   Patrick   2012 Jul 30, 2:21am  

David Losh says

If some one, any one, has a negative opinion about green carpet, or the slope of the roof, or condition of a property, that may eliminate a buyer from viewing a property.

How is that remotely helpful to a buyer who hasn't seen the house, or is only searching on line?

It is extremely helpful to buyers hear the negative comments when swimming in a sea of sugar-coated crap comments placed by agents with an interest in separating you and your money.

The fact that agents are forced to give up their First Amendment rights when discussing property obviously means that you cannot trust anything an agent says.

If you're afraid of honest public debate about the merits of a house, that proves you are in no way on the side of the buyer. So it is a lie to say that there are "buyers" agents. They don't exist! All agents are against the buyer in the current system. Buyers have no representation at all, and yet are forced to pay for it anyway.

30   kpinna   2012 Jul 30, 2:55am  

I would prefer that realtors drop the role of "salesperson" and just manage the house-buying process, which is foreign to most of us. Many of us know what we like in a house and don't need to be persuaded to think otherwise.

31   Patrick   2012 Jul 30, 3:33am  

Create your own threads. No users but me (or the comment author himself) can delete a comment on a thread that you started. And if you also want the ability to delete other people's comments from threads that you create, you can always subscribe to become a Premium Member.

http://patrick.net/subscribe.php

Your choice.

No one is stopping you from saying what you want in your own threads.
But the NAR is stopping agents from giving their honest opinion in any public place!

32   Goran_K   2012 Jul 30, 3:47am  

You just have to read the descriptions from a dozen listings on the MLS to know that the agents are trained to use verbiage to tell the good side of the story in every listing.

I've seen listings where the bathrooms didn't have any cabinets, tubs, or toilets with the tag line "Just needs a little TLC". Really?

33   anonymous   2012 Jul 30, 3:48am  

can only imagine how different the comments on this site would be if realtors really advocated on the clients behalf rather than for commissions, which only come with a sale.

The site wouldn't even exist,,,,imagine that

34   slin   2012 Jul 30, 4:32am  

It is the way of the world these days in that it is a crime to tell the truth as you will be labeled as a terrorist or adgitator or the tue word whistleblower and that my friend puts a target the size of a bus on your back.I must say if loosing your job is all ,you are lucky, many have been locked up,go missing,die a mysterisis death , or plain shot for unbelievable reasons,it is open season on truth tellers. If you studied the situation that went down in Lybia you would know that Gadaffy had to died because he new the truth of things that the Obama administration did not want the American people as well as the rest of the world to know the truth about what was actually happening. If you knew the truth you won't rise up about further military expantion in the middle east and how it will all come home one day.

35   kpinna   2012 Jul 30, 8:36am  

The Internet's a new world and a lot of things (and people) are being discussed publicly. We have Yelp and Checkbook reviews, students criticizing professors online, and TripAdvisor rating hotels. It hurts when you're criticized but you try a bit harder as a result.

Maybe the real estate industry should try a bit harder now that they realize what people want to hear.

36   Patrick   2012 Jul 30, 8:58am  

David Losh says

You say no, an agent shouldn't be allowed to puff a property.

That's not what I said!


I'm objecting to the ONE SIDED nature of what agents tell buyers.

Agents should be free to puff, as long as they are also free to give negative comments. But they are not free to give negative comments. This hurts buyers, and utterly destroys Realtor® credibility.

How can you not see what I mean? It astounds me.

I just want free speech. That's all.

37   CL   2012 Jul 30, 9:11am  

David Losh says

I have no love for the NAR, and am very outspoken against them.

Look out! You'll be next then!

38   kpinna   2012 Jul 30, 11:01am  

I have wasted an unbelievable amount of time in my life looking at rentals that the landlords swore would match the detailed description of what I was looking for. Are sellers of property rentals stupid, liars, or just naive? Or do they feel that the end justifies the means?

Due to my experience with rentals, I'd much rather place my faith in a trusted agent who can save the countless trips I'd have to make to buy a property 60 miles away.

39   kpinna   2012 Jul 30, 4:16pm  

Some of us are busy with our own work and have no desire to overhaul a property. I DO care about the colors of walls, amount or color of carpeting, and avocado sinks or appliances. It's not a positive or negative, just what IS.

I can never understand why photos of staged houses fail to show the house's walls, floor, ceilings, molding, doorways, etc - just the furniture. Worse, when you actually go to an open house, there's almost no polite way to open cabinets, closets, and windows.

If a realtor wants to sell more product, maybe he/she should show more of the house's structure, with all the warts, so that potential buyers feel they understand the risk/benefit ratio better. Not only has the house-buying process become rather opaque, but the homes you look at seem opaque as well. Safer to rent until you find somebody to work with who is willing to be 100% clear about the product.

40   zzyzzx   2012 Aug 1, 1:36am  

For future reference such reviews should be posted under a fake name.

41   Patrick   2012 Aug 1, 2:30am  

David Losh says

Well Tom Stone used your website to blog for business, and appeal to your readers. All of his opinions that I read should be removed, and yes some Brokerage needs to take him in hand for training.

No, none of his opinions should be removed!

Again, you totally fail to see that Tom Stone is exactly the kind of agent that buyers really want, because he's posting funny and useful opinions without the censorship that you and the NAR are imposing on him.

Buyers do not want YOU David Losh, because you refuse to tell the truth and you continue to object to any agent that will tell the truth.

You are on the side of no one but yourself, and you proudly proclaim that you will not give your honest opinion about any property in a public forum. Tom is obviously willing to take some risk to benefit buyers. Tom is the better human being, and the better agent.

42   rdm   2012 Aug 1, 3:25am  

David Losh says

What I found is that being positive about properties I saw was much more beneficial than pointing out the negative. What's negative to me is some one elses treasure.

How about just the basic facts uncolored by idiotic superlatives.David Losh says

I also assume every property needs to be gutted.

That is just stupid.

So I don't need some one to tell me the property has avocado appliances, or the bathroom is out of date.

Yes I suppose if you assume every house is a gut job then there is no reason to describe any details at all. If that is your position I half agree, no details at all is a better position than false details. Unfortunately for those that dont take your position on the gutting issue ( everybody) it means having to look at every house that meets some basic location and square ft requirement. Better idea: honesty in the presentation of the details. I know that is a shocking concept but ponder it.

Aside from the general absurdity of the position that every used house needs to be gutted, factoring gutting and reconstruction would not make you competitive in making a proposal to buy anything except a true gut job, again just a really silly position.

43   Tenpoundbass   2012 Aug 2, 5:08am  

one of my main criteria when I was house hunting, was a house that had not been touched by investor/flipper and wasn't tagged "Updated". Which is code for quality dated period appointments ripped out and replaced with Home Depot's finest crap.

My Criteria

1)the most house for the least money
2)1/2+ acre lot
3)In law quarter, or a detached income unit on premise.
4)2000+ sq ft
5)Not remodeled

44   zzyzzx   2012 Aug 2, 5:11am  

CaptainShuddup says

one of my main criteria when I was house hunting, was a house that had not been touched by investor/flipper and wasn't tagged "Updated". Which is code for quality dated period appointments ripped out and replaced with Home Depot's finest crap.

I agree. Every rehab I saw was done with only the cheapest stuff that they could buy at Home Depot, except for counterops which for some reason always have to be granite now. That and crap for paint jobs where they painted over every door hinge, outlet, and wall switch.

45   Tenpoundbass   2012 Aug 2, 6:18am  

What kills me is the over use of crown molding and wainscoating.
In a 11 by 12 room it looks like the walls are closing in.

That and if every house has it, then it isn't really a detail anymore.

46   bighorse   2012 Aug 20, 2:59pm  

Redfin has a section where their agents talk smack about a property all the time. I sense they are only bluffing you.

47   JodyChunder   2012 Aug 20, 3:23pm  

zzyzzx says

Home Depot, except for counterops which for some reason always have to be granite now. That and crap for paint jobs where they painted over every door hinge, outlet, and wall switch.

yeah, you know those home cheapo updates really get the flies buzzing. granite and stainless is what everyone wants because that is what they've been marketed. Everyone is special and everyone is posh. Good thing theres still first class airfare as a last bastion of excess to allow the sort-of rich and pseudo rich to still feel a little special.

I don't like granite or stainless. Aside being generic, you wind up with a kitchen what has the best of both autopsy theater and the cemetery.

48   rufita11   2012 Aug 21, 1:33pm  

CaptainShuddup says

one of my main criteria when I was house hunting, was a house that had not been touched by investor/flipper and wasn't tagged "Updated". Which is code for quality dated period appointments ripped out and replaced with Home Depot's finest crap.

My Criteria

1)the most house for the least money

2)1/2+ acre lot

3)In law quarter, or a detached income unit on premise.

4)2000+ sq ft

5)Not remodeled

Exactly what I am looking for with the added criterion; 6) Not a current/former meth lab.

49   New Renter   2012 Aug 23, 2:26pm  

JodyChunder says

zzyzzx says

Home Depot, except for counterops which for some reason always have to be granite now. That and crap for paint jobs where they painted over every door hinge, outlet, and wall switch.

yeah, you know those home cheapo updates really get the flies buzzing. granite and stainless is what everyone wants because that is what they've been marketed. Everyone is special and everyone is posh. Good thing theres still first class airfare as a last bastion of excess to allow the sort-of rich and pseudo rich to still feel a little special.

I don't like granite or stainless. Aside being generic, you wind up with a kitchen what has the best of both autopsy theater and the cemetery.

Well speaking as someone who knows his way around a kitchen I do see functional advantages of granite over tile or god forbid Formica. A seamless counter top like granite is easy to clean, no @#$%$ grout to scrub. Granite is fairly heat resistant. I can put a hot - not super hot - pot on granite and not worry about it melting. Good selection of colors as well.

Quartz may be even better but I haven't firsthand experience with it.

Tile is good. While I hate grout I do appreciate the ability to swap out a broken tile should the need arise. That is if one has a spare tile. Most older styles once very common are impossible to find now.

Neutral on stainless.

50   JodyChunder   2012 Aug 23, 5:49pm  

New renter says

Tile is good. While I hate grout I do appreciate the ability to swap out a broken tile should the need arise. That is if one has a spare tile. Most older styles once very common are impossible to find now.

Tile is what I have in my shack .. I keep a spare box of tiles in the workshop. My tile runs form the countertops and then curves where it meets the wall and runs all the way up to the ceiling so I can just hose it all down if and when I need to. It can get pretty messy in the Chunder kitchen as I slaughter my own animals in there from time to time. I'd like to tile the ceiling, but my back is just not up to laying around on a scaffold any more and I don't trust the labor around her for shit.

I have seen some Formica installs lately that got me taking a second look at it. Real clean and simple. I stayed in a little residential retreat in Coyote Hole last summer while my place was being tented for a spider infestation. It had a stylish little kitchen with Formica. Not that cheap nasty looking crap like what you're used to seeing in places. It had that Japanese minimal type look to it.

Stainless can be okay. I just prefer baked enamel. It's harder to come by since the process is being outlawed for environmental reasons.

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