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elliemae
2010 Dec 29, 10:46am
Just goes to show you how a person's perception can be different from the state's annual inspection. This place received 5 stars (the highest score possible) for its care.
I'd believe Simcha's review over the state's, and hope that they called the state agency to complain using specifics:
East Bay District Office
850 Marina Bay Parkway
Building P, 1st Floor
Richmond, CA 94804-6403
District Administrator, Long Term Care: Eileen Carabine
District Administrator, Non-Long Term Care: John Carlson
Phone: (510) 620-3900
Phone: (510) 620-5800
Toll Free: (866) 247-9100
Toll Free: (800) 554-0352
FAX: (510) 620-3924
FAX: (510) 620-5820
Counties Served
Alameda, Contra Costa
Please notice how he & his family was told that his brother would have to leave whether or not he had a place to go. THIS IS ILLEGAL, if he can't care for himself. Just ask yourself what people do when they don't have families to watch out for them.
simchaland
2010 Dec 29, 12:13pm
Elliemae, you should read the other two reviews that are on yelp under Rounseville Rehabilitation Center that are both written during the past year They were even less kind than I was. I guess the state is easily fooled or bribed. I need to get up the energy to lodge a formal complaint.
I work in a long term care facility, Avalon Sonora, look it up. Every year the state drops in and sets up camp for a week. Several inspectors go over the facility from top to bottom. Right away a few of them lock themselves in the records department, another group concentrates the nurses and there records of medication distribution, incident reports such as falls, skin tares, resident on resident abuse, non cooperative combative and or violent residents and staff or family abuse. The rest of the inspectors split up and roam the building regrouping from time to time to go over the kitchen, dietary staff and dietary records, laundry etc. the list goes on. I cant see how other facilities can get away with sub standard care but i know they do. My mother is being admitted To Oakland Rehab for rehab. I am going there tomorrow and will be able to tell right away what type of care they are providing. By law i am obligated to report any type of abuse. Restraints or straps are illegal to use with the only exception of a lap belt on a wheelchair for residents that are a fall risk. If i see anyone strapped to a bed i will call the Ombudsman. http://en.wikipedia.org/wiki/Ombudsman
elliemae
2012 Sep 27, 1:29pm
I work in a long term care facility, Avalon Sonora, look it up. Every year the state drops in and sets up camp for a week. Several inspectors go over the facility from top to bottom. Right away a few of them lock themselves in the records department, another group concentrates the nurses and there records of medication distribution, incident reports such as falls, skin tares, resident on resident abuse, non cooperative combative and or violent residents and staff or family abuse. The rest of the inspectors split up and roam the building regrouping from time to time to go over the kitchen, dietary staff and dietary records, laundry etc. the list goes on.
This is called an annual survey. It happens at every nursing home in the US at least once a year.
If i see anyone strapped to a bed i will call the Ombudsman.
FYI, the long term care ombudsmen in California are voluntary. They are a toothless organization that, if they see something (and even are able to recognize it), they are obligated to report to the state division of health (nursing home division).
Is this the facility? http://hfcis.cdph.ca.gov/LongTermCare/details/deficiencies.aspx?fac=020000274
If so, they had a horrible year in 2011 but have turned it around in 2012. You should buy my book, it would help you understand the laws & issues - even if you do work in a nursing home.
@Eschew Obfuscation, thank you for the information, but i am aware of what a certified volunteer ombudsman can or can not do.
The horrible year of 2011 you mention consists of 1 level 1 and 23 level 2 deficiencies all of witch occur within a 17 day period starting on Nov.14 2011 and ending Dec. 1 2011. The statement "they had a horrible year" is a huge exaggeration as well as an obfuscation.
To imply that a volunteer is useless... Well i'll leave that one alone.
I was able to drop in to Oakland rehab with my cousin who has been a care provider at the same 234 bed facility as myself for close to 10 years. In the hour and a half i spent at the facility everything seemed to be fine, no stench, the staff for the most part was friendly with the exception of the nurse, who i could tell was becoming agitated due to my cousin giving him the once over on just about everything starting with a documented account of every bruise on my mothers body, then verifying the list of meds, dosage, times and any possible interactions. Asi said, things seemed to be normal but looks can be deceiving. ther are several tell tale signs of abuse and neglect. out of the several residents i encountered non of the obvious indicators were present.
all i can do now is hope for the best, at laest mom can tell me if there is a problem.
elliemae
2012 Sep 28, 7:33pm
To imply that a volunteer is useless... Well i'll leave that one alone.
There is a huge difference between "toothless" and "useless;" the information that I posted is helpful when attempting to report what you believe to be abuse & negect. The correct reporting agency is the Licensure and Certification District Office in Richmond, CA. This is the agency that an Ombudsman would report to.
The horrible year of 2011 you mention consists of 1 level 1 and 23 level 2 deficiencies all of witch occur within a 17 day period starting on Nov.14 2011 and ending Dec. 1 2011. The statement "they had a horrible year" is a huge exaggeration as well as an obfuscation.
You are kind of correct - the statement "they had a horrible year" wasn't accurate. It should be amended to "they had a horrible year and a half." It appears that the time period you were referring to is the survey window. Although there were issues identified at the time of the survey, there were mulitple complaints during the year. Each complaint is always investigated, although not by the entire team. This is why many staff members aren't even aware there was a problem. Nursing home administration certainly isn't going to be bringing it up to the staff.
But back to the bad year and a half:
Substantiated Complaints (this facility also had a few unsubstantiated complaints, which I didn't include include on this list):
6/1/12 patient rights
6/1/12 quality of care
5/1/12 pharmaceutical services
3/21/12 quality of care (pressure sores), water not offered, infection control
3/9/12 quality of care (treatment)
2/22/12 admission/transfer/discharge rights
11/14/11 injury, transfer & discharge rights,
9/26/11 patient rights
9/23/11 quality of care
9/12/11 quality of care
5/2/11 quality of care
4/26/11 quality of care,
3/30/11 patient rights
1/19/11 pharmaceutical
Some of the substantiated complaints were:
-Failure to notify MD of blood sugar in excess of 400 on four separate occasions
-Failure to obtain MD orders, yet administering medications anyway.
-medications recorded as administered when patient wasn't actually in the facility at the time, was in the hospital.
-meds recorded as administered and blood sugar recorded at 126; not only was the patient not in the facility at that time but the medication wasn't present in the facility at that time as well.
There is more, much much much more, to look for than the indicators of abuse you mentioned (physical restraints) - such as falsification of medical records & psychotropics used as restraints, to name a couple.
I cant see how other facilities can get away with sub standard care but i know they do.
Facilities get away with substandard care on a daily basis. There are many facilities and few inspectors - and the facility often has no penalties. This facility blatantly lied about providing care and it was a mere mention deeply buried on a website that most people don't even know exist.
Good luck with your mother.
My father is currently at this facility after having a second mini-stroke. It seems to be run ok for the most part but you have to be on their tail for things to get done. Last night it seems that all the nurses went to lunch/dinner at the same time so no one covered the area where my dad was staying. He pressed the call button a good 15 minutes before someone came by and by that time he couldn't hold any longer from peeing and had a small accident. I had to step in and help him with the urinal. While my dad was waiting for someone to come 3 or 4 other lights came on with one person shouting for the nurse. They should scatter the staff's break time instead of being able to take it all at the same time. They have the people to run this place and it just needs to be managed a bit better.
210 40th Street Way
Oakland, CA 94611
(510) 658-2041
map
Total Beds‎: 70
Occupancy %‎: 7 (It's more than this now, perhaps 75%)
State Location Of Facility‎: CA
Ownership - Profit/nonprofit‎: For Profit
This used to be called Rounseville Rehabilitation Center. Here is my edited review from yelp. I hope it helps someone to avoid this hell hole.
For the love of your loved ones and anything decent and good, do not allow any hospital to send your loved one to this hell hole.
As soon as you walk in it smells of stale unwashed bodies and dried urine. The residents are clearly unhappy and wander around aimlessly when they aren't literally strapped into their beds or wheelchairs.
The nurses are extremely incompetent. My brother was admitted and was their first patient who was under 65 who was referred from Alta Bates, Berkeley for rehabilitative services after a supposed stroke and for psychiatric medication monitoring and services. On the first day my mother and I found pills in my brother's bed that he hadn't taken. When he first arrived his fine motor skills were still not very good. We don't know if he simply dropped the pills and couldn't pick them up again or what. He couldn't tell us because he still had impaired memory.
When we complained to the nursing staff they actually told us that they don't monitor the taking of medications! That is inexcusable. I've witnessed top notch nursing home care when my grandmother was in a nursing home in Illinois and eventually on an alzheimer's floor there. The nurses not only monitored the taking of medications, they would even mash up pills in apple sauce if patients had difficulty swallowing the medications. It is a nurse's duty to at least observe that a patient has taken his/her medications.
We complained to the director/head nurse. She relented and had the nurses monitor the taking of his medications. They crushed up his meds in apple sauce for a while.
The food was disgusting. There is no other way to put it. And sometimes the food came late and cold. I will say that the food service staff did help my brother out by making special requests when he simply couldn't stomach the slop that they were serving everyone. The food service staff was friendly but they serve up food that woudn't be palatable even in the nastiest penitentiary dining hall.
At one point they put an old man who did nothing but scream and yell next to him. And they hooked up a faulty oxygen/ventilator machine up to him that beeped extremely loudly indicating that it was defective. They ignored all of this until I went to the nurse's station and demanded that they either get the old man a new ventilator/oxygen machine or fix it somehow. They told me that they didn't have anymore of these machines and then they connected him to a small canister that held him over for the night. I felt so bad when I left that night while that old man was still yelling and screaming. My brother did his best to try to sleep but to no avail. Eventually the nurses took pity on him and moved his unruly roomate. I have to wonder if that man's needs ever really got met because it seemed that no one was visiting him.
This is good advice for anyone who is admitting a loved one to any nursing home but especially this place: Anyone who loves the person who gets admitted should visit every day and get others to visit. You should change the times of day you visit in order to observe everything and to advocate for your loved one. Otherwise, especially in this particular nursing home, your loved one will be summarily ignored and even shipped off to a dark corner somewhere so that nursing staff could ignore him or her better.
This facility has allegedly changed it's name to the Oakland Rehabilitation Center from Rounesville Rehabilitation Center. Don't get fooled by the name change. It's still a nasty hell hole that seems like it was cooked up in a Stephen King novel.
They told us that they were trying to attract patients like my brother who were younger and needed psychiatric assistance with physical rehabilitative services. I have to say that the director/head nurse acted as if my brother was a major hassle. Yeah, he could actually eventually walk and voice his complaints at the nursing station. And he had a cell phone to call us if his needs weren't met. They couldn't ignore him like they ignore their elderly patients that they literally strap to their beds and wheel chairs.
I will say that the occupational/physical therapist was extremely nice and competent. Also the speech therapist was good. The activities director is a ray of sunshine who seems to have boundless energy.
It was obvious that they had never had anyone like my brother as a patient before because we had to prod and push them to help us find my brother a place where he could go after discharge to receive the services that he would need to continue his rehabilitation. The social workers were nice and at least helpful. They pointed us in the right direction.
And I want to give a special mention to the wonderful Neuro-Psychologist who worked with my brother. She was amazing. And she has been trying to educate this place about how to treat people with psychological issues. Apparently she is ignored.
However the director/head nurse attempted to discharge my brother quickly without finding another placement for him. In that case, my brother would have ended up homeless. We as a family made it very clear that we didn't have the resources to house him or care for him. She insisted on getting him out of there as soon as she could whether or not he had a place to go. For that, I'll never forgive her. Ultimately, I did the footwork to find him a suitable board and care using the referrals that the social workers gave me after this nasty woman had my Mother in tears for fear that they'd discharge my brother to the rain and cold of the streets of Oakland.
I could write so much more but it boils down to this. Alameda County Behavioral Health, the county inspectors of medical/nursing facilities, and the California regulatory agencies should come in and shut it down. Shame on Kaiser for having this as one of their contract facilities. And shame on Alta Bates, Berkeley for referring anyone there.